Kuwait, June 10, 2012: Award-winning Jazeera Airways today became the first airline in Kuwait to offer a self-check-in service with the introduction of state-of-the-art kiosks that empower travelers to check-in, choose their seat, and print their boarding pass independently.
The service was launched in an event held today at Kuwait International Airport that was attended by the President of Kuwait’s Directorate General for Civil Aviation (DGCA) Fawaz Al Farah, who inaugurated the new service by becoming the first person to officially use the kiosks by checking-in himself and printing his boarding pass.
The President of Kuwait’s DGCA, Fawaz Al Farah, said, “We congratulate Jazeera Airways on the launch of this new service that will surely help enhance travelers’ experience at Kuwait International Airport.”
The event was hosted by Jazeera Airways Chairman Marwan Boodai and Jazeera Airways CEO Stefan Pichler, and was attended by senior directors from both organizations.
The new service is the latest in a series of technology enhancements introduced by the airline. In the last six months, the airline introduced a web-check-in service on jazeeraairways.com, an iPhone booking app, and an android booking app. The apps are available for free in their respective app stores.
Jazeera Airways Chairman, Marwan Boodai, said, “Today’s launch is another milestone in our continued investment in technology for the benefit of our travelers. Our customers can now book pay, check-in, and pick their seat, all independently and efficiently at their own time while using the methods that are most convenient for them. Furthermore, our customers also have the option of checking-in online from the comfort of their home or office up to 24-hours before their flight.
Travelers taking advantage of the new service will bypass all conventional ‘assisted-check-in’ procedures, thus avoiding check-in ques and bringing their check-in time down to as little as two minutes.
The self-check-in kiosks are located ahead of the immigration entrance. To check-in, passengers will be requested to enter their reservation number, credit card or passport number.
After which, customers traveling without baggage may proceed directly to passport control, and customers traveling with baggage may proceed to the dedicated ‘baggage drop-off” in Zone 3 to get their baggage tags before proceeding to passport control as well.
Jazeera Airways operates a two-class cabin comprising a Business Class and an Economy Class. Jazeera Airways’ Business Class offering includes a separate cabin for passengers, exclusive check-in counters, Business lounge access at airports, in-flight à la carte menu, and 60 kilograms in free baggage allowance.
The airline’s Economy Class offers travelers free baggage allowance of 40 kilograms, free on-board meals with a changing menu every month, and year-round value fares.
Jazeera Airways is an IATA-member airline and operates one of the youngest Airbus A320 fleets across the Middle East and North Africa.